Unit4 has appointed Jean de Villiers as Chief Customer Officer.
In this role, de Villiers will be responsible for Professional Services, Product Support, University4U/Community4U – the knowledge centers for employees, partners and customers – and Customer Success, which covers the entire end-to-end customer journey. at the end.
With a 27-year career spanning technology, management consulting, managed services and professional services, de Villiers joined BMC, a global enterprise software company, where he led the Global Professional Services business, covering consulting , managed services and education.
In this role, he was instrumental in the transition to subscription-based services and was part of the corporate team responsible for the evolution of customer centricity and digital experience.
De Villiers has worked specifically in software since 2004 and during that time has been involved in the rise of Software-as-a-Service.
Prior to his 11-year tenure at BMC, where he held various positions, de Villers worked for a number of organizations ranging from value-added resellers, such as Planwell Technologies, to large managed service providers, such as PinkRoccade – recently Getronics.
In this context, he has worked with and supported the biggest brands in the world, in several industry verticals. In addition to his global business experience in the IT industry, he has a strong technical background in service management and is an ITIL Master certified.
“We are delighted to welcome Jean to Unit4. As a people-centric company committed to delivering the best possible results for our clients, the Chief Client Officer – part of the Global Leadership Team – plays a critical role in the success of Unit4 and our customers,” said Mike Ettling, Managing Director. Officer, Unit 4.
“Jean’s background in digital, SaaS and customer centricity will be an asset to the mid-size service companies we serve,” continued Ettling.
“With customer experience as a key differentiator across all industries, especially in technology, now is a fantastic time to join Unit4,” said Jean de Villiers, Chief Customer Officer.
“The company has clear growth ambitions and I look forward to following my own growth journey, alongside those of our customers, as they digitalize and move to the cloud,” continued de Villiers.