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Frustrated online mattress shoppers say ‘no-hassle’ return policy is anything but
Many mattress-in-a-box companies offer a compelling sales pitch: free shipping, reasonable prices, and a money-back guarantee if you’re not happy with your purchase.
But some customers who bought beds from GhostBed – a competitor to companies like Casper and Endy – say that after trying to make use of their “no-hassle” return policy, they were left behind.
Peter Learn and his wife Paula, of Kelowna, British Columbia, purchased a GhostBed last year and found it poorly suited to their sleeping habits. But when they asked for a refund, they say the company gave them the trick.
Learn was told that instead of having a pick-up team come and collect the mattress from his home as advertised, he would have to find a “donation solution”.
That is, find a charity willing to take a mattress – during a pandemic, no less – transport it to the charity, get a receipt – made out to GhostBed – for the price it paid, and send this receipt to the company, which then issue a refund.
“It was all so ridiculous,” Learn said. “We would have to hire a truck to deliver it to a non-existent charity that wouldn’t want the mattress either.”
In a statement to Go in public, the company said it takes customer service and satisfaction seriously, but when customers don’t get the solution they’re looking for, they often “blame the company” and feel that company policies company “are unfair”. Read more
Emails raise questions about regulator’s independence amid COVID-related flight refunds
When the pandemic suddenly besieged the travel plans of thousands of Canadians in March 2020, many would-be travelers questioned the Canadian Transportation Agency’s (CTA) decision to allow airlines to offer consumers vouchers instead of cash refunds.
Almost two years later, correspondence between the CTA and Transport Canada from this period raises new questions about the relationship between the regulator and the airlines with which it operates at arm’s length.
Unredacted emails show senior officials spoke with senior agency officials in March 2020 about pressure from airlines to allow them to avoid passenger reimbursements for trips canceled due to COVID-19 .
A few days later, the CTA issued a “Voucher Statement” establishing that airlines could generally issue flight credits or vouchers to customers whose flights had been canceled due to the pandemic, instead of refunding them. .
The CTA reports to Transport Canada, and regular communication between them to keep the minister informed of relevant issues is established practice, a department spokesperson said.
But some critics disagree on the meaning of this correspondence.
“It’s a disturbing view of how the government was pressuring the CTA and bidding big airlines at a time when they should have stood up for Canadian passengers,” said NDP critic. Transport Commissioner Taylor Bachrach, who called the revelations “troubling” and said Canadians would be “shocked and disappointed” to learn of the link between industry, government and the regulator. Read more
Snacks and sodas and much more. Why there’s a vending machine for everything these days
They are no longer just for chips and soft drinks.
Vending machines are increasingly taking on a new high-end form across Canada, selling everything from gadgets to Build-a-Bears, and even cakes from the cake boss himself.
Globally, the industry is expected to see 10% annual growth through 2027, and major Canadian companies like Sport Chek, Canadian Tire, Rexall and The Source have all started investing.
Kersi Antia, professor of marketing at Western University’s Ivey Business School, calls the storm perfect due to social isolation due to the COVID-19 pandemic
“We’d rather not settle for the awkwardness of human interaction,” he said. “It may be impersonal, but not everyone wants personalized service.” Read more
What else is going on?
‘It sucks’: Service workers in Quebec say they don’t get paid enough for all the stress and abuse
Rude customers and low wages are driving people out of service jobs, workers say.
Long-term Statistics Canada research shows cities across the country are losing green space
Canadian cities are turning increasingly brown, according to a satellite survey.
Matrix T1 and T3 treadmills recalled due to fire hazard
Immediately stop using and unplug appliances and contact Johnson to schedule a service call.
Hankook brand original Kimchi (Korean characters only) recalled due to E. coli O157:H7
Do not consume the recalled product.
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